Concierge

Sydney Concierge Service

Front desk or reception is where your first impression is made. New visitors, clients and tenants should always be greeted with courtesy and a smile, a helpful comment and problem solving attitude. This is the heart of your building culture, this is where your rental and sale prices are affected; by the subtleties of easy, happy customer service.

Our team members are always consistent, knowledgeable and friendly. We have a 100% staff retention, so your concierge will be consistent. That’s because we treat our team members like family. We train them in how to be the best version of themselves and we respect their ability to add value to you and to us. Clean and Secure concierges keep your entrance secure and give everyone a sense of well being.

Concierge Services

Peace of Mind

Welcoming

  • Ready to assist
  • Providing local knowledge
  • Opening doors
  • Booking taxis
  • Making reservations
  • Assisting tenants with boxes and baggage
Friendly Protection

Customer Safety

  • 24 / 7 availability
  • Accessing lifts
  • Access Control management
  • Security support training
  • Maintain Daily Occurrence Book (DOB)
  • Referrals to trusted services
Accountable

Accountable

  • On time, enthusiastic and presentable
  • Maintain the Move in and Notice Diary (MIND)
  • Provide weekly Concierge Report (CR)
  • Manage Key Log
  • Maintain Parcel Log
  • Monthly onsite reviews by management

Sydney's Best Concierge Service

We train our concierge team members to understand more than the tasks in front of them everyday. We train them in knowing their value and the value of their client - you.

The result? You will have a friendly, smiling, focused, happy and hardworking concierge who wants to get the job done. They are focussed on making you feel welcome, to speak about any issues and come up with a solution because they are highly skilled in several areas.

  • Mindset
  • Community
  • Tasks
  • Security
  • Accountability
  • Innovation
  • Respect
  • Fun
  • Focus
  • Reporting

Sydney Concierge Management

Our concierge team members tackle any issues immediately. We support them and you to create a solution, implement and update all parties concerned. This level of professionalism is crucial.

We support our team and clients for anything needed, from replacement, to training, ideas, equipment 24 hours a day, 7 days a week.

If you are wondering about budget, don’t. We are happy to share a clear picture on your budget and spendings. A transparent business relationship is a strong relationship.

OUR PHILOSOPHY

“Recognised and appreciated individuals will always outperform those who are just doing it for the money. “ - Jay Rao

At Clean and Secure all services rendered exceed industry standards for one simple reason - personnel are happy and appreciated. Clients report receiving services which are above and beyond their expectations. It is a simple cause and effect because of the culture of appreciation that we have created. We run a building management company where people are actually excited and happy to work.