HAVE YOU EVER FELT THAT YOUR BUILDING MANAGER, CLEANING, CONCIERGE OR SECURITY TEAM COULD BE BETTER?
Clean and Secure Building Management is a Building Management service provider that allows you to manage your Building Manager, Cleaning Team , Security Team and Concierge Services with just ONE point of Contact.
While our name Clean and Secure Building Management says what we do, what’s different about us is why our mission is to go Above and Beyond Expectations.
Founder Jay Rao was a part time cleaner and security guard during studies. He decided that the culture needed to be different in the industry - one of care before proﬁt.
We are committed to going above and beyond expectations with the following results:
- 100% staff and no contractors!
- New staff come to us by recommendation from existing employees
- Friendly, helpful team members
- Strong ethics and values
- 100% client satisfaction
- Regular feedback mechanisms
- Fortnightly reporting
- Monthly site visits
- Proactive ongoing care
WE LOVE TO GO ABOVE AND BEYOND EXPECTATIONS
“Recognised and appreciated individuals will always outperform those who are just doing it for the money.” - Jay Rao
We offer more than a regular building management company. We are a community of service personnel recognised for their dedication towards their chosen ﬁelds of expertise. You will know how our team has gone above and beyond expectations. We not only encourage interaction, we reward it and show our staff appreciation for work that may otherwise go unnoticed.
Our recognition, training and employee retention comes, from our culture. We are unique in employing our team rather than outsourcing, and putting a lot of effort into creating a community. We do this with constant mindset education, the latest equipment, skills and training to give our staff all the support they need to do a great job every time. The results work for us and for you, our clients.
“Our team is responsive. If someone has an issue, they call me about it. Our management team ﬁnds a solution and the ground team are supported to easily implement it.” - Jay Rao
LEARNING THE CLEANING AND SECURITY INDUSTRY
“I started working part time as a security guard and a cleaner."
I realised that it is a very thankless job; one that’s hard to get done properly. It’s easy for managers to see the faults, but not how well everything runs most of the time. I was never asked how I was going, what mattered to me in my life as well as what shift I can work. I didn’t feel appreciated.
"If I had a business, I thought, I would look after my team – I would develop a relationship and look after them.” - Jay Rao
In 2005 Founder and Director of Clean and Secure Building Management, Jay Rao began his ﬁrst company 2J Security Pty Ltd. This came out of a realisation that the security industry could really do with a better way to manage their team and their training.
And so 2J Security was born, to manage static guards and on site security. This company has now been superseded in 2017 by Paradigm Security Group Pty Ltd who offer static guards, CCTV installation, Access Control and monitoring as well as concierge under the Clean and Secure Building Management umbrella.
Not just content with security, Jay began a second company C2Q Facility Management Group in 2012, which primarily operates as subcontractors. The motto of C2Q ‘Committed to Quality’ deﬁnes every endeavour that Jay begins.
Clean and Secure Building Management was formed in 2018 to offer the entire suite of services - building management, cleaning, security, and concierge, direct to Owners Corporations, Strata Title Managers and Developers who need staff of exceptional quality.
ARE YOU GETTING THE CLEANING OR SECURITY SERVICE YOU EXPECT?
There is no doubt that the building management industry is a tough market with razor sharp pricing. Here’s the inside story however. While you may be paying a reasonable fee per hour for your service, let’s say $40 per hour and 55 hours per week, your provider may subcontract and offer only $25 per hour and 40 hours per week to get the same quality job done. This leads to slippage in standards, unhappy tenants and high staff turnover.
At Clean and Secure Building Management, we know that it’s not about the cheapest service you can subcontract and take a margin for, it’s about the quality of the work. When people are happy and satisﬁed in their work and believe that they are loved and respected, they give their best, which means that you get a great team of proactive, friendly, dedicated people who enhance your environment everyday.
CALL US TODAY FOR A COMPLIMENTARY SITE INSPECTION
Our cleaning, security, building management and concierge teams are highly trained and always acknowledged for the labours and dedication they have shown in their craft.
We take care of the individuals as well; we think of them as family, and the respect we have for each other leads to open ﬂowing communication. This beneﬁts every client we work with because our staff have respect and so they are diligent and do their best in every workplace.
“My team has a personal relationship with me that’s out of the ordinary in our industry. I know most of the cleaners and most of the security guards and I care about how they are going.” - Jay Rao
Last winter, for example, one of my security guards was stuck in Campbelltown without his jacket. I drove from parramatta to Campbelltown to not only deliver the jacket and jumper but my wife added some hot soup. He said to me:
“Jay, that is why I go above and beyond delivering my services, love to come to work and do it with passion.”
If you have a commercial or residential building in need of cleaning, security or management, and want long standing, easy relationships with your service providers, call us.